FAQs

How can I contact Kyroify?

You can email us at info@kyroify.com where our customer service team will be happy to help you with whatever you need!

Where do you ship from?

HONG KONG

How long does shipping take?

Processing time is 1–3 business days.
Shipping typically takes 7–14 business days, depending on your location.

You’ll receive a tracking number as soon as your order ships.

Do you offer tracking?

Yes! All orders include tracking information, which will be emailed to you once your order is shipped.

Are your products safe for babies?

Yes. We carefully select products that meet quality and safety standards. We recommend always using baby products under adult supervision and following all included care instructions.

What is your return policy?

We offer a 30-day return policy for unused items in original packaging.
If there’s an issue with your order, please contact us and we’ll make it right.

What if my item arrives damaged or defective?

If your product arrives damaged or defective, contact us within 7 days of delivery with photos, and we’ll provide a replacement or refund.

Can I cancel or change my order?

Orders can be modified or canceled within 12 hours of placing them. After this window, orders are processed and cannot be changed.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, and other secure payment methods available through Payments